Key Responsibilities:
Provide professional customer support services, resolving inquiries, complaints, and feedback from overseas users promptly and accurately.
Communicate with customers via email, live chat, or phone, ensuring high levels of customer satisfaction and adherence to company policies.
Familiarize with the functionality and operational procedures of our company's app, offering precise assistance and guidance to users.
Collect and analyze customer feedback, working closely with the product development team to drive continuous improvement of our offerings.
Document all customer interactions, maintaining service quality standards and ensuring compliance with company policies.
Assist in developing and refining customer service processes and standards, enhancing efficiency and service quality.
Engage in regular training and knowledge updates to stay informed about our products and industry trends.
Requirements:
Fluent English language skills, both written and verbal.
At least one year of customer service or related field experience, with a preference for those with experience serving overseas users.
A strong interest in mobile applications and internet technology, with a willingness to learn and adapt to new technologies continually.
Excellent communication skills and problem-solving abilities, maintaining composure and professionalism under pressure.
Team player mindset, capable of collaborating effectively with colleagues from various departments.
Ability to handle multiple tasks while meeting deadlines, demonstrating sound time management and organizational skills.
Proficient in the use of customer service software and office automation tools.
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